Independent Researcher, Dallas, Texas

Title of the Talk:
Intelligent Enterprise: Gen AI, Cloud, and ServiceNow at the Cutting Edge of Optimization

Abstract of the Talk:
As businesses face increasing complexity across operations, supply chains, and customer engagement, the convergence of Generative AI, Conversational AI, and cloud computing offers a transformative path forward. This keynote explores how ServiceNow’s AI-powered platform is enabling organizations to optimize workflows, automate decision-making, and reimagine supply chain resilience. With innovations like the AI Agent Fabric, AI Control Tower, and Workflow Data Fabric, ServiceNow is delivering a new class of intelligent automation—capable of orchestrating autonomous agents across cloud ecosystems and enterprise Environments. From predictive analytics to conversational interfaces, we’ll examine how cutting-edge AI is driving real-time optimization in logistics, procurement, and service delivery.